Policy 3 of 7
Refund policy
Your registration is a refundable fee that rewards your own effort: complete the program and all of it comes back, GST included.
In plain words
- Complete the program and your registration comes back, 100%, GST included.
- We send it within 15 working days of signing the agreement, to your original payment method or, where that isn’t possible, to a bank account in your name.
- Completing means: the 6 core modules, 5 capstones in 15 days, the competency test and signing within 30 days (on Infinity, also 75% live-class attendance).
- The limited-time offer never changes this: whatever registration you paid comes back.
- Paid twice, or a payment failed but money left your account? It comes back, whatever else happens.
A summary to help you read. The legal terms below are what apply.
Keep it in writing
Trust what you read. Keep it in writing.
We’re legally bound by these terms, and you’ll have them in writing: your own numbered copy, the same terms from our official address, and a check for any copy we issue.
Your own copy
A PDF of this policy with its own copy number, recorded by us and locked against editing: the version that binds us both.
Your copy and the email ask for a one-time WhatsApp check. Checking a copy needs nothing.
When your registration comes back
In short
When you complete the program: the 6 core modules, 5 capstone projects within the 15-day capstone period, on Infinity at least 75% of your batch’s live classes for the core modules, passing the competency test, and signing the agreement within 30 days of passing. You have 12 months from your registration payment, or from the day your account opens if that is later, to finish everything before signing (on Infinity, from your batch’s start date if that is later), plus any extension in Terms and conditions 6.1, then 30 days from passing the test to sign.
The legal terms
- 1.1
What it takes. Your registration fee comes back when you complete the program as Terms and conditions 6.1 defines it, within your completion window, unless you accept a job before you sign (Terms and conditions 6.8) or another case in section 4 applies. A job after you sign never affects it.
- 1.2
Your completion window. Your completion window, and everything that extends it, is set out in Terms and conditions 6.1: 12 months from the date of your registration payment, or the date your account opens if that is later (if you paid in 2 instalments, the date of the first; on Infinity, your batch’s start date if that is later), extended by Pause & Play time, downtime of the Learning platform caused by us, events beyond our control, a payment dispute resolved in your favour, a delay in your sign-in details on our side, any extension under 4.3, and until your test date if it falls after the window.
How much, and how fast
| Plan | Registration fee | GST at 18% | Comes back |
|---|---|---|---|
| Go | ₹13,558.47 | ₹2,440.53 | ₹15,999.00 |
| Plus | ₹16,948.31 | ₹3,050.69 | ₹19,999.00 |
| Infinity | ₹33,897.46 | ₹6,101.54 | ₹39,999.00 |
In short
Everything you paid to register, including the 18% GST, within 15 working days of signing. The table shows what comes back at full prices.
Registered at a limited-time offer price, or with a coupon? The amount you actually paid comes back, with its GST, exactly as your GST invoice shows.
The legal terms
- 2.1
The amount. The refund is the total registration fee you actually paid plus the GST charged on it, as your GST invoice shows, with no deduction of any kind: no processing, platform, payment-gateway or referral charge. Any bank transfer charges on the refund are paid by us.
- 2.2
The time. We send the refund within 15 working days of the day you sign the agreement. The GST is refunded by a credit note against your GST invoice, as GST law provides.
- 2.3
Card EMI. If you paid by card EMI, we refund the full price of your registration (or of the fee paid upfront) to your card, including any No Cost EMI discount we gave (Billing policy 5.4). Your bank’s EMI interest and processing fee, and the GST on them, are charged by your bank under its own terms, are between you and your bank, and aren’t refunded by us. Ask your bank how a refund affects your EMI before you choose it.
- 2.4
International cards. If you paid by an international card, we refund the rupee amount we received. Your bank converts it at its own rate, and any difference from conversion, or a foreign-exchange fee, is your bank’s.
How it’s paid
In short
To the account or card you paid from, through the same payment provider. We email and WhatsApp you when it’s sent, with its reference number.
The legal terms
- 3.1
Where it goes. The refund goes back to your original payment method through Razorpay or Stripe where it can; banks usually take 5 to 7 working days to show it (UPI is often faster). If it can’t (for example, a closed account or card, or a payment older than our payment provider can refund), we pay it by bank transfer to an account in your name, once you send us its details.
- 3.2
We tell you. We tell you by email and WhatsApp when the refund is sent, with its reference number.
When it doesn’t come back
In short
- You don’t sign within 30 days of passing the test (or of the later day in Terms and conditions 6.1). You keep the core modules and owe nothing after placement, but the registration isn’t refunded.
- A registration instalment stays unpaid. If you pay in 2 UPI instalments and the second stays unpaid, your program is suspended; paying within 30 days ends the suspension. After those 30 days, the registration ends without a refund.
- You don’t complete within your completion window. The refund comes with completing the program.
- You accept a job before you sign. A full-time job in data science, analytics, AI/ML, BI or software with data work, at or above your minimum salary assured, accepted after registering and before signing, never makes the fee payable, but the registration isn’t refunded.
The legal terms
- 4.1
Why it comes back only on completing. Your registration reserves your place in the program from the day you pay (on Infinity, one of your batch’s limited seats, which then can’t go to someone else), and pays for access from the date in your confirmation email (Billing policy 9.1): the course content, the Learning platform, doubt support and, on Infinity, live classes. Because your place is held for you from the day you pay, the registration is not refunded if you cancel, stop, change your mind or don’t complete within your completion window, including before your access starts, except as this policy says.
- 4.2
Other cases. The registration is also not refunded if your access is ended for a serious breach (Terms and conditions 13.1), if your registration ends because the second instalment stays unpaid (Billing policy 7.1), or if you accept a job before signing (Terms and conditions 6.8).
- 4.3
Illness, and situations beyond your control. If serious illness or a similar situation beyond your control stops you from continuing, write to us with proof. On Infinity you can use Pause & Play (Terms and conditions 6.5); on any plan we may extend your completion window by the time lost, acting reasonably and in good faith. We reply within 7 working days.
The fee after placement
In short
The 9 monthly payments are the program fee, and aren’t refunded once paid. They pause while you’re out of work, and if you’re not placed after completing the program, you pay ₹0. Paid the whole fee upfront instead of a registration? It comes back in full only if you complete the program and aren’t placed.
The legal terms
- 5.1
Payments made. Program fee payments are not refundable, except a payment collected by mistake (for example, taken twice, taken while payments were paused under Pay After Placement Agreement 8.1, or taken after all 9 were made), which we refund in full within 7 working days of you telling us or of us finding it.
- 5.2
A program fee paid upfront. If you paid the whole program fee upfront instead of a registration (Billing policy 6.3), it is refunded in full, with no deduction, to your original payment method (3.1) within 15 working days of the placement period ending without a qualifying job, after you completed the program (Pay After Placement Agreement 5.4). It is not refunded in any other case: not if you don’t complete the program or sign in time, leave the program, or your registration ends before you complete, and not once you have joined a qualifying job, including if that job later ends (Pay After Placement Agreement 4.7). If we can’t provide what you paid for, 6.3 and 6.5 apply to it as they do to a registration.
Other refunds
In short
Whatever else happens, money that shouldn’t have left your account comes back.
The legal terms
- 6.1
Paid twice, or too much. If you were charged twice, or more than the price in your checkout summary, we refund the extra in full within 7 working days of you telling us or of us finding it.
- 6.2
Failed payments. If a payment failed but money left your account, your bank or the payment provider usually returns it automatically within 5 to 7 working days (UPI often by the next working day). If it hasn’t come back, tell us with the transaction reference, and we make sure it’s returned.
- 6.3
When we can’t provide what you paid for. If we decline or cancel your registration (Terms and conditions 2.2, 2.3), stop offering the program before you could complete it for reasons that aren’t your fault (Terms and conditions 13.4), or cancel your Infinity batch or move its start by more than 60 days and you choose a refund (Terms and conditions 3.4), we refund your registration in full, with its GST, within 15 working days of telling you or of your choosing the refund.
- 6.4
Exam vouchers. Exam vouchers, once issued, have no cash value and are not refundable.
- 6.5
If what we provide falls short. If we fail to provide something your plan includes and don’t put it right within 30 days of your written notice, you may ask for your registration back, and we refund it in full, with its GST, within 15 working days.
- 6.6
Refunds the terms promise. If you choose a refund under Terms and conditions 4.3 or 4.4, we refund your registration in full, with its GST, within 15 working days of your choosing it.
Asking about a refund
In short
Email support@skillcept.online from the email you registered with. We reply within 2 working days.
The legal terms
- 7.1
If you’re not satisfied. Write to our grievance officer (Legal notices), who acknowledges your complaint within 48 hours and resolves it within 15 days. This does not limit your rights under the Consumer Protection Act, 2019, including approaching the National Consumer Helpline or a Consumer Disputes Redressal Commission.
- 7.2
If you registered earlier. If you registered before this version was published, the refund terms you accepted apply, unless this version is more favourable to you, in which case you may rely on it.
- 7.3
A reference for every request. Every refund request and complaint gets a reference number when we acknowledge it, so you can follow it up.