Privacy policy

The legal terms

1. 1.1

   This policy. We, as data fiduciary, process personal data through skillcept.online, our WhatsApp and email messages, our AI assistant, checkout, your account and the program, under the Digital Personal Data Protection Act, 2023 and its rules, and the Information Technology Act, 2000 and its rules.

2. 1.2

   The Learning platform. The Learning platform (grow.skillcept.online for learners who registered on or before 15 October 2026, and our new learner Hub, hub.skillcept.online, for learners who registered after) is part of the program and follows this policy for the data we hold there.

The legal terms

1. 2.1

   Purposes. We process personal data only for the purposes listed above, with your consent, or for the legitimate uses the Act permits: data you gave us voluntarily for a specified purpose, compliance with the law, a court order or a tax or accounting obligation, and a medical emergency or a similar situation.

2. 2.2

   Employment checks. By signing the Pay After Placement Agreement you consent to the employment checks in Pay After Placement Agreement 7.3: your offer letter, payslips or EPFO records, and confirming your start date, role and fixed pay with your employer, during the placement period and until all 9 payments are made or cancelled. We use them only to apply the agreement.

3. 2.3

   A person decides. We make no decision about you by automated means alone. A person decides whether a job qualifies, and the grievance officer can review that decision.

4. 2.4

   Only what we ask for. Please don’t send us more than we ask for (for example, government ID numbers, bank details or health information), unless we ask for a specific reason, such as bank details for a refund under Refund policy 3.1.

5. 2.5

   Sensitive information. Payslips, offer letters and bank details include financial information, which the law treats as sensitive. We collect them only for the purposes above, with your consent given when you send them (and, for the employment checks, when you sign the agreement). You may send redacted copies, and only the people who check jobs and refunds can open them.

The legal terms

1. 3.1

   How long. Your browser keeps the cookie for up to 400 days, but the offer record it points to is deleted 60 days after your last visit. An IP-address code is deleted 7 days after it was last seen. A phone number’s code is deleted 3 years after the number’s last offer window or coupon, so that a number doesn’t get a second window in the same campaign, a second coupon, or any offer after registering (Terms and conditions 4.8).

The legal terms

1. 4.1

   Mandates. For UPI AutoPay, Razorpay and your bank hold the mandate. We see its status (active, paused or cancelled) and the result of each debit, not your bank account details.

The legal terms

1. 5.1

   Service messages. Messages about your registration, payments, refund, program and placement are part of the service and continue while you’re enrolled, even if you stop promotional messages. Replying STOP stops program updates and offers within 48 hours.

2. 5.2

   How WhatsApp works here. Our WhatsApp messages are sent through Zhevio, our WhatsApp platform, using Meta’s WhatsApp Business Platform; Meta processes them under its own terms and may do so outside India. Chats may be answered by our AI assistant, which answers from our published terms (section 14); a person from our team takes over when you ask, from 10 AM to 7 PM IST (otherwise when we’re back). Our team’s replies, and chat transcripts, are kept in Chatwoot, a support inbox we run on our own server.

3. 5.3

   Your choice. When you send one of our WhatsApp forms (to hold your offer price, get the brochure, talk to a counsellor, watch the live class, ask our assistant a question, get a copy of our terms or get a coupon), you agree, as the form says beside its button, to get program updates and offers from us on WhatsApp: the offer reminders in 5.8, new offers and batches, events and announcements, including messages we send to many people at once. This lasts until you reply STOP, which ends them within 48 hours (5.1); service messages continue while you’re enrolled. It is never a condition of registering. Once you have verified your number, this browser remembers it for 90 days (a key stored in the browser), so our other forms don’t ask again: what you ask for next, and the offer you saw, is added to your record, a STOP stays in place until you send a form again, and “Not you?” on any form lets you use another number.

4. 5.4

   An offer reminder, if you ask. With a free account you can tick “Remind me on WhatsApp before my price ends”. We then send one WhatsApp message about 2 hours before your offer deadline, and nothing more unless you have also asked for program updates and offers. The box is never ticked for you.

5. 5.5

   Email records. We keep a copy of every email we send you, with when it was sent, for 5 years, as a record of what we told you and when. Our emails include a small image and links that pass through skillcept.online, so we can see whether and when an email was opened or a link in it clicked, and on what kind of device or mail app; your IP address is stored only as a scrambled code. We use this only to know our messages reached you and to settle questions about them, never for advertising.

6. 5.6

   A registration you didn’t finish. If you give your details at checkout and don’t pay, we may email you up to three reminders about that registration over about three days, each with the price that’s true for you then. Once your offer price has ended, they may carry a comeback price kept for your number and email. We send none between 11 PM and 8 AM IST, except one that arrives 20 minutes before your offer price ends. They stop as soon as you register, or when you tap “Stop these reminders” in any of them. If you press Pay and the payment doesn’t go through, we may also send you one WhatsApp message on the number you gave, with a link to finish, as the checkout says under your details: once for a number, about 5 minutes after you press Pay, never between 11 PM and 8 AM IST except in the last hour before your offer price ends, and never once that price has ended. Reply STOP and we send nothing more; it doesn’t sign you up for updates or offers (5.3). We keep the checkout’s details for 180 days and, if you stop the reminders, a scrambled (hashed) record of your email, so they never start again.

7. 5.7

   Our forms on WhatsApp. On our website you can ask us to hold your offer price, send you the brochure or have a counsellor contact you, with your name and WhatsApp number; the same form comes before your first question to our assistant (14.10). Before we keep anything, we check the number is yours, in one of two ways: you send us the WhatsApp message the form writes for you, with its reference, and the number it comes from is the one we keep; or you type the 6-digit code we send you on WhatsApp. A request that isn’t verified is deleted after 2 hours. Once your number is verified, we keep your name, your number, what you asked for, the plan you were looking at, the page you used and where your visit came from (for example, an ad), and your offer deadline is held for that number on any device (section 3). We send what you asked for in the WhatsApp chat you started, or on the page. Once your number is verified, our forms may also ask for your email. It’s optional, and the form works the same without it. If you add it, we keep it with your record and use it to email you what you asked for (such as the brochure or the syllabus) and program updates and offers, until you tap Unsubscribe in any of them (5.5); Meta and Google get it only scrambled (hashed) (section 7). If you unsubscribe, we keep only a scrambled (hashed) record of your email, so updates never start again; what you ask for later still reaches you.

8. 5.8

   Offer reminders. Once you have sent one of our forms (5.3), we may send up to 2 WhatsApp reminders before each offer deadline you have, about 3 hours and about 1 hour before it ends, each with the time it ends, and one message if a payment you start doesn’t go through, with a link to finish. We send none between 11 PM and 8 AM IST, except the one in the last hour. They stop as soon as you register, or when you reply STOP.

9. 5.9

   Calls only when you ask. We call only people who ask for a call: on our “Talk to a counsellor” form, with a number verified as 5.7 describes and the “Call me” box ticked, at or near the time they pick. Without the box, a counsellor replies on WhatsApp. We never make sales calls to anyone else, and the box is never ticked for you.

10. 5.10

    Your answers. Our forms may ask up to four quick questions: what you do now, the job you want, when you could start, and whether you’re ready for today’s registration; the counsellor form also asks for a time. Each is optional. We use your answers only to suggest a plan, to decide whom our team replies to first and, in a chat, so our assistant can answer for you (14.10), and we never share or sell them. Unless you’ve switched advertising cookies off, our server tells Meta that a verified number became a lead and, when the answers show you’re ready to start, a qualified lead, never the answers themselves (6.5).

The legal terms

1. 6.1

   Necessary and optional. Necessary cookies and storage are used because the site can’t work as intended without them; deleting them clears your choices on this device, but never gives you a new offer or a later deadline (Terms and conditions 4.3, 4.6). Analytics and advertising cookies are on when you arrive, and stop as soon as you switch them off through “Cookie settings” in the footer, which deletes them. When you enter your email, number and name in our forms (for example, to register), the Meta Pixel and Google’s tag send them to Meta and Google scrambled (hashed) in your browser, so they can tell us which ads led to a registration; they are never sent readable.

2. 6.2

   The providers. Google, Meta and Microsoft process cookie data under their own policies and may do so outside India. You can also block their cookies in your browser, or opt out of Google Analytics with Google’s browser add-on.

3. 6.3

   One policy. This section replaces our earlier separate Cookie policy.

4. 6.4

   Switching them off. Switching analytics and advertising cookies off takes one tap in “Cookie settings”, and the whole site works the same without them.

5. 6.5

   A record of your choice, and what our server tells Meta. Each time you change a choice, we record what you allowed, when, on which page and under which version of this policy, with a random code for your browser instead of your name, so we can show the choice was yours. Unless you’ve switched advertising cookies off, our server also tells Meta what the Meta Pixel reports from your browser (the pages you open and the steps you take on them, such as seeing prices, asking for a coupon or the terms, verifying your number on one of our forms (and, from your answers, that you’re a qualified lead, never the answers themselves; 5.10) and opening checkout, and, when you register, your payment), so our ads are measured even when a browser blocks the Pixel. Each report carries the random codes Meta’s cookies use (our website may set them before the Pixel loads), a random code for your browser scrambled (hashed), your browser’s type and IP address, and, once you’ve entered them in our forms, your email, number and name scrambled (hashed) before they’re sent. We keep the IP address only until Meta has the report.

6. 6.6

   Visits recorded on our own server. Unless you’ve switched analytics cookies off, our website records on our own server, in India, each page you open and each step you take towards registering (seeing prices, opening checkout, pressing pay, starting a chat with our assistant), with the plan you picked, the time, a random code for your browser and one for the visit, the kind of device, browser and system, your country (without your IP address) and where the visit came from (for example, an ad, a search engine or a WhatsApp link). It records no name, number or email. When you register, the registration keeps your browser’s code, so our team can see the visits that led to it, and any chat with our assistant among them (14.8). We use this only to learn which pages, ads and messages help, never sell it or share it for advertising, and delete it after 14 months (section 8).

The legal terms

1. 7.1

   On our behalf. Each service processes data on our behalf under a contract or terms that require it to keep the data secure and use it only for its service. Some process data outside India; we transfer data abroad only as the Act allows, and never to a country the Government of India restricts.

2. 7.2

   Employers. With your consent, we share your name, resume and portfolio with employers for jobs you’ve agreed to be put forward for. Employers then use them under their own policies.

3. 7.3

   When the law requires it. We may disclose data where the law requires it (for example, to a court, a tax authority or the police acting lawfully), to protect our legal rights in a dispute, or to a company that takes over the program, which must then follow this policy.

4. 7.4

   Never sold. We never sell your personal data, and we never share it for someone else’s advertising.

5. 7.5

   Never shared with enquirers. We never share any learner’s contact details or other personal information with other learners, people thinking of joining, or anyone else who asks about them. Such requests lead to unsolicited enquiries, which we don’t endorse: once you’ve completed, your focus should be your job.

6. 7.6

   Learners featured on our website. We feature a learner only with their written consent (User guidelines 6.1). We never share or link to a featured learner’s LinkedIn profile, and we feature you only if you keep your LinkedIn profile in private mode for as long as your story is on our website, so that no one contacts you through it.

The legal terms

1. 8.1

   When a period ends. When a retention period ends, we delete or anonymise the data, unless the law requires us to keep it longer or it’s needed for a dispute that is under way. Where the Act’s rules require it, we tell you before deleting data you haven’t used for a long time.

The legal terms

1. 9.1

   Safeguards. We use reasonable security safeguards: encryption in transit, one-way scrambling of identifiers we don’t need in readable form, need-to-know access, logging of access, and regular backups.

2. 9.2

   If something goes wrong. We report cyber security incidents to CERT-In within 6 hours, as the law requires. If a personal data breach happens, we inform the Data Protection Board of India and each person affected, as the Act and its rules require, with what happened, what it means for you, and what we’re doing about it.

The legal terms

1. 10.1

   18 and over only. Registration is open only to people aged 18 to 55 (Terms and conditions 2.2). If we learn that a registration was made for someone under 18, we cancel it, refund it in full, and delete the personal data we hold about them, except what the law requires us to keep.

2. 10.2

   No tracking of children. We don’t knowingly collect personal data from anyone under 18, track or monitor their behaviour, or show them targeted advertising.

The legal terms

1. 11.1

   Your rights. You have the right to: (a) a summary of the personal data we process and how we process it; (b) correction, completion, updating and erasure of your data; (c) withdraw consent, as easily as you gave it; (d) nominate a person to exercise your rights if you die or become unable to; and (e) have your grievances redressed.

2. 11.2

   Checking it’s you. We may check that a request comes from you. We refuse or delay erasure only where the law requires us to keep the data, or where we need it to apply a signed agreement (such as the Pay After Placement Agreement) or for a dispute; if so, we tell you. When we erase your data, we keep only a one-way scrambled code of your phone number, which can’t be turned back into the number, so that it can’t receive a second window in the same campaign, a second coupon, or any offer after registering (section 3).

3. 11.3

   Data the program needs. If you withdraw consent for data we need to run the program (for example, your learning progress or the employment checks), we may not be able to keep providing it. We tell you what would happen before we act.

4. 11.4

   The Data Protection Board. If you’re not satisfied with how we’ve handled a grievance, you can complain to the Data Protection Board of India, as the Act provides.

5. 11.5

   Other languages. This policy is written in English. On request, we provide it in Hindi or another language listed in the Eighth Schedule to the Constitution of India.

The legal terms

1. 13.1

   Earlier versions. We keep every earlier version of this policy and send you a copy of any of them on request.

The legal terms

1. 14.1

   What it uses. The assistant uses what you write or say to it, the page you’re on, and your offer on the website (your deadline and the plan you picked) so its answers match what you see; on the website, once your number is verified, also your first name and your answers to our form’s quick questions (14.10). It doesn’t see your card details, UPI PIN or payment accounts.

2. 14.2

   Who processes it. Anthropic writes the assistant’s answers; in voice calls, ElevenLabs turns speech into text and back; on WhatsApp, messages travel through Zhevio and Meta, and on Instagram and Messenger through Meta. Transcripts are kept in Chatwoot, our support inbox on our own server, so our team can take over a conversation.

3. 14.3

   How long. We keep chat and voice-call transcripts for 90 days, then delete them, unless one is needed for a complaint or dispute you’ve raised. You can download a chat from its menu, or ask us to delete it sooner.

4. 14.4

   Not used for training. We don’t use your chats to train AI models, and Anthropic doesn’t train its models on them.

5. 14.5

   Please don’t share. Please don’t share passwords, one-time codes, card details or government ID numbers in a chat or call. If you do, we delete them when we find them.

6. 14.6

   Its answers. The assistant’s answers are general information to help you understand our terms; the terms themselves are what apply (Terms and conditions 12.4).

7. 14.7

   Reviewing its answers. Our team reads chats to check the assistant’s answers and to improve what it knows and how it answers, for example by adding a clearer answer to our FAQ. Our ratings and notes are deleted with the chat (14.3), and we never use chats to train AI models (14.4).

8. 14.8

   Chats and registrations. While analytics cookies are on, starting a chat with the assistant records the chat’s reference with your visits (6.6), so our team can see whether a chat came before a registration; a WhatsApp chat is matched to a registration by its number. We use this only to learn how the assistant helps, never for advertising.

9. 14.9

   Drafts of our email replies. When you email support@skillcept.online, the assistant may draft our reply from our published terms. A person from our team reads every draft, changes it where needed and sends the reply; the assistant never emails you itself. The draft is kept with your email in Chatwoot, our support inbox, and the assistant’s own copy is deleted after 90 days (14.3).

10. 14.10

    Before your first question. On our website, the assistant first asks you to verify your WhatsApp number on our form (5.7); a browser that has verified a number in the last 90 days isn’t asked again. Sending the form is your agreement to updates and offers on WhatsApp (5.3), and we keep what 5.7 says. The assistant then knows your first name and your answers to the form’s quick questions (what you do now, the job you want and when you could start), so it doesn’t ask again; it never receives your number or email.

11. 14.11

    The resume check. Our website’s resume check reads the resume you choose in your browser: a PDF stays on your device, and only its text is used. Before the text is sent, the page takes out your name, phone numbers, email addresses, links, date of birth, address and ID numbers, and shows you the text it will send, which you can change. Anthropic writes the review from that text (14.2). We don’t keep your resume’s text or its review; we keep only that a check ran, for which role, the text’s length and what it cost, for 90 days (14.3). Your resume isn’t used to train AI models (14.4).